Testimonials Page 3
What our customers have to say about us:
When
it comes to good customer service, you folks wrote the book! Of course there
was the professional quote, the installation, and the follow up on the air conditioning
and heating installation you did for us in August 2005. When we had a problem
and I called your answering service, (also very professional and got a call
back so quickly) I was pleased that you dispatched a service technician right
away! I’m an appreciative and pleased customer. You may quote me!
Michael Meyers - Montclair
Winter,
summer, spring or fall, I know I can always count on the good people at Bornstein
to solve any heating or A/C problems or needs we may have at both my home and
business. Their response time is always "quick" and they always get it done
right the first time! Their comprehensive Service Agreements remove all concerns
when it comes to our equipment.
Paul Felsen – Felsen Insurance Services – Denville
We
built a new home three years ago with a two zone system installed by a new construction
HVAC contractor. After one year, the system malfunctioned. We called Bornstein
Sons to service the system and they explained why the unit wasn't functioning
properly. They gave us multiple options ranging from a simple band aid solution
to rewiring the unit to maximize performance. We looked to you to point us in
the right direction so that it would be done right. Your professionalism and
attention to detail provided my family and me the comfort in our home during
the freezing days of winter and sweltering days of summer!. Since then, we have
enjoyed the benefit of your Service Contract coverage and expertise for all
of the small repairs so inherent to a new house! Thank you Bornstein Sons!
Ted & Kim Knauss - Whippany
Working
with Bornstein Sons is like travelling back in time, when professionalism, craftsmanship,
personal pride in the work that was done, integrity, and respect for the customer
mattered. Here’s how it worked. The phone was answered by an extremely knowledgeable
and very nice person – not an answering machine. An appointment was made, and
that’s exactly when the plumbing team arrived at my house. They diagnosed the
problem correctly (the first to do so, in a long and expensive line of attempts
by previous plumbers) and gave me the actual cost to repair it, not an estimate.
The job ended up taking longer than was originally thought – because partway
through, the plumbers determined that was what would be required to do the job
correctly vs. the way that would have been quicker and more financially advantageous
for them – and the price remained the same. In addition to being extremely competent,
the men were meticulous – about the work, the quality of their materials, careful
of my home, and particularly cleanup. Finally, Rich Fertel and his wife, Bonnie
Bornstein Fertel, guided me through the entire insurance process, including
being my advocate and, when I wasn’t gaining any ground, dealing directly with
my claims adjuster when they believed I was not being given the appropriate
settlement. I cannot speak highly enough Bornstein Sons.. I would never
use anyone else. Ever! Save yourself money, aggravation, mistakes … and
go directly to them. You’ll also meet some extremely nice and decent people
along the way.
Ilyse Rothstein – South Orange
We
are produce wholesalers with 35,000 sq. feet of combined warehouse and office
space. Being in our current location since 1994, I was always dissatisfied with
the other companies that serviced our HVAC equipment, until I engaged BORNSTEIN
SONS, INC. in 2003!
Dealing with Bornstein Sons is easy, because of the high level of professionalism that enters into every facet of the way they conduct their business. They treat the customer like a king. Their customer service is first rate. Beginning with the initial conversation with their office staff to arrange a service call until the time that the technician arrives at my warehouse, BORNSTEIN SONS always gives me “service with a smile.” For example, on a very cold and very busy winter’s day, they will call during the day to update me with the technician’s progress and anticipated arrival at my plant to repair the heat. This type of customer service driven communication warms my heart! I also think that BORNSTEIN SONS maintains very fair pricing. That applies to both service and HVAC equipment purchases. Since the inception of our relationship, I have replaced two massive roof-top HVAC units. It goes without saying that I entrusted the complete purchase of the equipment and installation to BORNSTEIN SONS, INC. The equipment was better-quality than the units I replaced and it was priced very attractively. The installations were neat, clean, rapid, and comprehensive. BORNSTEIN SONS, INC. took care of everything – obtaining the proper permits and inspections, arranging the services of a crane to lower the old units and to hoist the new ones, and connecting the units to get the HVAC to operate properly – all within one business day.
I wholeheartedly recommend their services. to all who have occasion to read this testimonial. Bonnie Bornstein Fertel and Richard Fertel run a first class operation and I am a very satisfied customer!
Jeff Schwartz, Vice President
Maurice A. Auerbach, Inc. - South Hackensack
