In business, we've all heard the age old adage: 'The Customer is always right'...
At Bornstein Sons, we don't take our customers, or prospective customers, for granted. So, that end, we encourage our office staff and technicians to be friendly, personable and respectful.
We're in the business of providing expert heating, air conditioning, plumbing, solar and electrical services to residential, commercial and industrial customers, BUT...we want our customers to be happy, and therefore would like to know if you would you mind answering a question for us?
We'd like to know, and thank you in advance!
Should a business owner or its employees call a customer or prospective customer by his/her first name?
- Yes-it's friendlier
- No-it's unprofessional
- Not Sure
- Doesn't Matter
Please respond in the comment box below by entering the number that corresponds to your answer and a comment.