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3 Generations - Our 10th decade

 

3 Generations of personal service...
Let our family treat YOU like family! 

800.287.6651 

How Do YOU Choose The Right Heating Contractor?

Posted by Bonnie Bornstein Fertel on Sun, Jan 06, 2013 @ 07:45 AM

How do you go about making a decision on choosing a Great Contractor? Bonnie Bornstein Fertel is the owner along with her husband, Richard Fertel of Bornstein Sons, Inc.

OR, for that matter, how do you choose any sort of contractor or person/company with whom you may decide to do business with?

Did you ever give thought to how the person on the other end of the phone or during a face-to-face meeting might perceive you? Even an automated email response can be off-putting.

Do you think the person on the other end of the phone takes a moment to even care what you think of him or her?

Typically a homeowner or business owner calls upon the services of a professional when he or she is in need of service be it repair work, installations of major or minor equipment, decorating, or technology services. Correct? Why, yes, you are nodding...I can see you nod!

In a perfect world, we may have needs that might be urgent, sometimes not...we find someone to help us with our dilemma and before too long we're hopeful that the problem is brought to resolution and we go on with our day.

After spending multiple weeks of frustration dealing with computer networks and large corporate software manufacturers, I recently threw my hands up in frustration and am thankful that at Bornstein Sons, we truly understand our customer's needs. We try to take a moment to step back and realize that our customers might just have other problems or concerns that are magnifying a mechanical problem in their home, and at that very moment, even a squeaking noise from a furnace motor or a dripping faucet becomes monumental. We get it and we want to make your problems go away.

My experience in the world of customer service makes me appreciate the steps we take to ensure your satisfaction when you call upon us.

We hope you'll feel that way too after you've called upon us for heating service, boiler or furnace installations or replacement systems as well as minor repairs or maintenance.

We make communication easy. Visit our website and complete any of the contact forms to schedule service online or request an estimate. Connect with us and send us a direct message on Facebook or a tweet on Twitter. Pull up our website on your smart phone and you can schedule service just as easy. Or, you can reach us the old fashioned way...call our office at 800.287.6651 when you need our services.


Need heaitng service?
We look forward to servicing you soon!

Topics: Choosing a Contractor, Customer Service, Bornstein Sons


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