Heating and HVAC Customer Reviews
What our what some of our customers have to say about us:
We chose Bornstein Sons because of their quick, excellent service and honest pricing! The technicians were courteous and professional and the quality of the work was excellent, with no problems at all! Sara Puleo - Succasunna
When it comes to good customer service, you folks wrote the book! Of course there was the professional quote, the installation, and the follow up on the heating and air conditioning installation you did for us in August 2005. When we had a problem and I called your answering service, (also very professional and got a call back so quickly) I was pleased that you dispatched a service technician right away! I’m an appreciative and pleased customer. You may quote me!
Michael Meyers - Montclair
Winter, summer, spring or fall, I know I can always count on the good people at Bornstein to solve any heating or A/C problems or needs we may have at both my home and business. Their response time is always "quick" and they always get it done right the first time! Their Service Agreements remove all concerns when it comes to our equipment.
Paul Felsen – Felsen Insurance Services – Denville
We built a new home three years ago with a two zone system installed by a new construction HVAC contractor. After one year, the system malfunctioned. We called Bornstein Sons to service the system and they explained why the unit wasn't functioning properly. They gave us multiple options ranging from a simple band aid solution to rewiring the unit to maximize performance. We looked to you to point us in the right direction so that it would be done right. Your professionalism and attention to detail provided my family and me the comfort in our home during the freezing days of winter and sweltering days of summer! Since then, we have enjoyed the benefit of your Service Contract coverage and expertise for all of the small repairs so inherent to a new house! Thank you Bornstein Sons!
Ted & Kim Knauss - Whippany
We are produce wholesalers with 35,000 sq. feet of combined warehouse and office space. Being in our current location since 1994, I was always dissatisfied with the other companies that serviced our HVAC equipment, until I engaged BORNSTEIN SONS, INC. in 2003!
Dealing with Bornstein Sons is easy, because of the high level of professionalism that enters into every facet of the way they conduct their business. They treat the customer like a king. Their customer service is first rate. Beginning with the initial conversation with their office staff to arrange a service call until the time that the technician arrives at my warehouse, BORNSTEIN SONS always gives me “service with a smile.” For example, on a very cold and very busy winter’s day, they will call during the day to update me with the technician’s progress and anticipated arrival at my plant to repair the heat. This type of customer service driven communication warms my heart! I also think that BORNSTEIN SONS maintains very fair pricing. That applies to both service and HVAC equipment purchases. Since the inception of our relationship, I have replaced two massive roof-top HVAC units. It goes without saying that I entrusted the complete purchase of the equipment and installation to BORNSTEIN SONS, INC. The equipment was better-quality than the units I replaced and it was priced very attractively. The installations were neat, clean, rapid, and comprehensive. BORNSTEIN SONS, INC. took care of everything – obtaining the proper permits and inspections, arranging the services of a crane to lower the old units and to hoist the new ones, and connecting the units to get the HVAC to operate properly – all within one business day.
I wholeheartedly recommend their services. to all who have occasion to read this testimonial. Bonnie Bornstein Fertel and Richard Fertel run a first class operation and I am a very satisfied customer!
Jeff Schwartz, Vice President
Maurice A. Auerbach, Inc. - South Hackensack
Contact Us 800.287.6651
Bornstein Sons, Inc. since 1928
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